The weather outside is frightful and so is some of our behavior this holiday shopping season. According to an article in STORES Magazine by editor Susan Reda , sales people are not always the rude ones. They take their fair share of lumps for bad customer service, but Reda is willing to cut them some slack after what she witnessed this weekend. Rude, ill-mannered shoppers seemed to be out in full force, and she found myself rooting for the sales associates to fire back with a nasty comment (none did).
Yes, we all know the “customer is always right” credo. But that doesn’t give you a free pass to act like a jerk.
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Click here to read this article. If you see yourself in this tale of woe (like talking on your cell while checking out)…stop what you are doing and remember, BE POLITE!
I’d like to see fewer stores that follow the “customer is always right” and more than enforce “we reserve the right to refuse service to anyone.” No one — or group — is always right!
Agreed! I have worked retail in my past and trust me…there are some seriously obnoxious fashionistas out there. Rude behavior is never fashionable. In fact, it can be downright ugly.